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Helpdesk Onboarding

This guide is for Admins, IT managers and Help Desk staff who are supporting a Keyless deployment.
User Experience is at the forefront of Keyless products, and we understand that the experience of using Keyless can be new and confusing in certain environments, especially if people have grown accustomed to insecure passwords such as qwerty, password, and 123456.
Rolling out passwordless MFA to your company can produce questions from your end-users. This document is designed to provide you with quick answers to issues experienced by users and a structure for diagnosing and supporting their passwordless journey.
Help desk and IT staff are an important component of any Keyless deployment. Education and awareness are key factors in ensuring their success and ultimately your success in deploying Keyless. Use these resources to train your team in supporting Keyless users throughout the deployment.