Account recovery

This page explains what we mean by account recovery and the context you may need to integrate it.

What is Account Recovery?

Account Recovery is the term we use to describe the use case where a user is known to our customer (i.e. is registered in Keyless), but needs to be authenticated on a new device. Typically this is either where:

• They had previously been enrolled on a device but the user no longer has access to it.

• They are adding a back-up device.

• They are known to our customer, perhaps having submitted a selfie during onboarding, but have yet to authenticate on a device via our Mobile SDK within our customer's app (which would have to leverage Keyless IDV Bridge).

Client or Temporary State

Keyless is able to recover an account from what we refer to as client or temporary state.

The client or temporary state is obtained:

1. From your backend through Keyless IDVBridge.

   • To understand how to generate this state see our IDV Bridge SaaS or IDV On-Premise

   • Then head to New Device Activation to understand how to leverage this state to bind a userID to a new device.

2. From your client app using the Keyless Mobile SDK:

   • Generate the temporary state during live enrollment or authentication.

   • Then head to New Device Activation to understand how to leverage this state to bind a userID to a new device.