Keyless Authenticator on iOS
This page lists common ways to address enrollment and authentication failure scenarios under iOS. If the Keyless Authenticator is not working as expected, please follow the procedures indicated below. After each procedure, you can try using Keyless Authenticator again to see if the issue you experienced is now resolved.
Always make sure that you are running the latest version of Keyless Authenticator by visiting the Google Play Store on your smartphone.
Force-quit Keyless Authenticator
Swipe up from the bottom of the screen and hold
Swipe up on the Keyless Authenticator card to flicking it off the screen
Restart your Device
Press and hold either Volume Up or Volume Down and the Side button for a few seconds
Drag the slider to the right, then wait 30 seconds for your device to turn off
Turn your device back on by pressing and holding the side button until you see the Apple logo
Reinstall Keyless Authenticator
Touch and hold the Keyless Authenticator app
Tap Delete App
Tap Delete
Reinstall Keyless Authenticator from the App Store
Force Quit Keyless Authenticator
Swipe up from the bottom of the screen and hold
Swipe up on the Keyless Authenticator card to flicking it off the screen
Restart your Device
Press and hold either Volume Up or Volume Down and the Side button for a few seconds
Drag the slider to the right, then wait 30 seconds for your device to turn off
Turn your device back on by pressing and holding the side button until you see the Apple logo
Delete Linked Account
Open Keyless Authenticator app
Tap on the account you want to delete, and swipe all the way to the left
Authenticate to confirm account deletion
Reinstall Keyless Authenticator
Touch and hold the Keyless Authenticator app
Tap Delete App
Tap Delete
Reinstall Keyless Authenticator from the App Store
How to troubleshoot common issues
Make sure that you are running the latest version of Keyless Authenticator by visiting the or the on your smartphone.
If you are unable to install the app, please make sure that your smartphone is updated to the latest version of the operating system supported by your device. Keyless authenticator requires:
iOS version 13.4.1 or newer.
Android version 6 (API level 23).
At the moment, the Keyless Authenticator app is available only in the European and US App Store and Google Play Store. If your account is associated with a different region, you can change it using the following guides:
If you are unable to enroll or authenticate, make sure that:
The Keyless Authenticator is able to see your face. Your face should be completely contained within the on-screen preview during enrollment and authentication, and should not be covered by your hair, a scarf, or a hat. Make sure that there is enough light in the room for your camera to see your face.\
Your smartphone is connected to the Internet. Keyless Authenticator requires a reliable Internet connection to authenticate to online services
You are using a supported operating system and Web browser
Keyless support the following browsers:
Chrome 65 or later (Windows 8 or later, MacOS 10.12 (Sierra) or later, or Ubuntu Linux 18.04 or later)
Firefox 55 or later (Windows 8 or later, MacOS 10.12 (Sierra) or later, or Ubuntu Linux 18.04 or later)
Safari 11 or later (Mac OS 10.12 or later)
Microsoft Edge 75 or later (Windows 10)
Microsoft Internet Explorer 11 (Windows 8 or later)
Chrome 78 or later (Android 7 or later)
Safari 12 or later (iOS 12.4 or later)
If the problem persists, unlink your device and re-add it to your external account.
If the Keyless Authenticator is unable to scan the QR code, make sure that:
The camera on the back of your smartphone is facing the QR code.
The QR code covers the entire square frame on the smartphone screen when the QR code scanner is open
The smartphone and the QR code are not moving or shaking
There are no other windows on the screen partially covering the QR code
You are scanning the QR code using Keyless Authenticator, rather than the smartphone’s default camera app or a different QR scanner
Keyless Authenticator on Android
This page lists common ways to address enrollment and authentication failure scenarios under Android. If the Keyless Authenticator is not working as expected, please follow the procedures indicated below. After each procedure, you can try using the Keyless Authenticator again to see if the issue you experienced is now resolved.
Always make sure that you are running the latest version of Keyless Authenticator by visiting the Google Play Store on your smartphone.
Force Quit Keyless Authenticator
Long-press on the Keyless Authenticator icon, and tap “App info”
Tap “Force stop”, and confirm
Restart your Device
Long-press the power button located on the side or the back of your device.
Tap on “Restart”, if available, or “Power off”
If you tapped on “Power off”, wait 30 seconds and then turn your device back on pressing the power button.
Reinstall Keyless Authenticator
Long-press on the Keyless Authenticator icon
Tap “App info”
Tap “Uninstall”, and confirm
Force-quit Keyless Authenticator
Long-press on the Keyless Authenticator icon, and tap “App info”
Tap “Force stop”, and confirm
Restart your Device
Long-press the power button located on the side or the back of your device.
Tap on “Restart”, if available, or “Power off”
If you tapped on “Power off”, wait 30 seconds and then turn your device back on pressing the power button.
Reinstall Keyless Authenticator
Long-press on the Keyless Authenticator icon
Tap “App info”
Tap “Uninstall”, and confirm
If the problem persists, please see platform-specific help for iOS and Android below, and contact us at .
Reinstall Keyless Authenticator from the
Reinstall Keyless Authenticator from the
