Once you have successfully downloaded the Keyless Authenticator App, you can add you first account as described below. To add the account, click on the link you received via email from your company and follow the steps on the website.

The Keyless Authenticator is available for download from the Apple App Store and in the Google Play Store.

You can delete your Keyless Authenticator account at any time. Deleting your account will remove any of the accounts. However, you will not be able to authenticate to your accounts if the Keyless Authenticator is required for access.

Step 1: Open the Keyless Authenticator Settings

Tap on the gear button on the main screen to open the Keyless Authenticator settings panel

Step 2: Tap on Delete Keyless Data

To delete your Keyless data, tap the red “Delete Keyless Data” button on the bottom.

Step 3: Authenticate

Keyless Authenticator will ask you to confirm by authenticating using your face. To complete this process, make sure that your face is not covered by your hair, a mask, or a hat.

Passwordless Login

Windows Passwordless login allow you to login to your workstation easily and securely without the need for a password. Follow the steps below to login.

1. From your Windows lock screen and click "Sign in"

2. You will receive a push notification to your mobile phone. Clicking the notification will open the Keyless application.

3. Confirm your login attempt by clicking "Approve" in the Login Request Screen.

4. Authenticate by looking straight into the camera of your phone.

Password + Keyless Mode

Windows Passwordless login allow you to login to your workstation easily and securely by adding Keyless as another layer of security on top of your Windows password. Follow the steps below to login.

1. Enter your user password in the Windows lock screen and click "Sign in"

2. You will receive a push notification to your mobile phone. Clicking the notification will open the Keyless application.

3. Confirm your login attempt by clicking "Approve" in the Login Request Screen.

4. Authenticate by looking straight into the camera of your phone.

Offline Mode

Offline Mode enables you to perform a workstation login when there is no internet connection. As described in the instructions below, it is up to you when to enable and disable offline login. Follow the steps below to login.

Enabling Offline Mode

Enabling and disabling offline mode is done via the Keyless tray application accessible on the tray bar:

By default, offline mode is enabled for all users on the specified workstation. To enable offline mode, the user should click on the Keyless tray icon and select "Enable Offline Access".

To ensure maximum security, once enabled, Offline Mode will be available for at at least 7 days and 10 login attempts. Once either of these criteria are met - Offline Mode will be automatically disabled and users will need to re-enable Offline Mode or use the standard "online" login.

A given user can view the current status of their "offline access" by clicking on the "Show Status" option form the Keyless tray app:

• Offline Status: Enabled or Disabled

• Offline Sessions Remaining: the number of consecutive offline logins left for the given user on the given workstation. Resets on a successful "online" login.

• Offline Time Remaining: the amount of time left for the given user on the given workstation for offline access. Resets on a successful "online" login.

Authenticating when offline

After enabling Offline Mode, follow the steps below to login when offline.

1. From the Windows lock select the "Offline Login" checkbox (please note that if you are using Password+Keyless mode you will first need to enter your password).

2. Scan the QR code with your Keyless mobile app by clicking on the image of the QR code next to the account name inside the Keyless app.

3. Scan the QR code using the Keyless app. This will generate an 8 digit one-time passcode.

4. Insert the 8-digit passcode into the password input box on your workstation.

Keyless authentication will be used for RDP sessions into all workstations that have the Keyless Workforce Access Client installed.

Step-By-Step Guide

Using the Remote Desktop Protocol application on your workstation or via the command line, initiate an RDP session for a Keyless-enabled user to a Keyless-enabled workstation:

Once connected, you will be prompted with a message to authenticate on your mobile device.

Authenticate on your device:

Access the workstation:

This page lists common ways to address enrollment and authentication failure scenarios under Android. If the Keyless Authenticator is not working as expected, please follow the procedures indicated below. After each procedure, you can try using the Keyless Authenticator again to see if the issue you experienced is now resolved.

Always make sure that you are running the latest version of Keyless Authenticator by visiting the Google Play Store on your smartphone.

Enrollment

Force Quit Keyless Authenticator

1. Long-press on the Keyless Authenticator icon, and tap “App info”

2. Tap “Force stop”, and confirm

Restart your Device

1. Long-press the power button located on the side or the back of your device.

2. Tap on “Restart”, if available, or “Power off”

3. If you tapped on “Power off”, wait 30 seconds and then turn your device back on pressing the power button.

Reinstall Keyless Authenticator

Long-press on the Keyless Authenticator icon

1. Tap “App info”

2. Tap “Uninstall”, and confirm

Authentication

Force-quit Keyless Authenticator

1. Long-press on the Keyless Authenticator icon, and tap “App info”

2. Tap “Force stop”, and confirm

Restart your Device

1. Long-press the power button located on the side or the back of your device.

2. Tap on “Restart”, if available, or “Power off”

3. If you tapped on “Power off”, wait 30 seconds and then turn your device back on pressing the power button.

Reinstall Keyless Authenticator

Long-press on the Keyless Authenticator icon

1. Tap “App info”

2. Tap “Uninstall”, and confirm

This page lists common ways to address enrollment and authentication failure scenarios under iOS. If the Keyless Authenticator is not working as expected, please follow the procedures indicated below. After each procedure, you can try using Keyless Authenticator again to see if the issue you experienced is now resolved.

Always make sure that you are running the latest version of Keyless Authenticator by visiting the on your smartphone.

Enrollment

Force-quit Keyless Authenticator

1. Swipe up from the bottom of the screen and hold

2. Swipe up on the Keyless Authenticator card to flicking it off the screen

Restart your Device

1. Press and hold either Volume Up or Volume Down and the Side button for a few seconds

2. Drag the slider to the right, then wait 30 seconds for your device to turn off

3. Turn your device back on by pressing and holding the side button until you see the Apple logo

Reinstall Keyless Authenticator

1. Touch and hold the Keyless Authenticator app

2. Tap Delete App

3. Tap Delete

Authentication

Force Quit Keyless Authenticator

1. Swipe up from the bottom of the screen and hold

2. Swipe up on the Keyless Authenticator card to flicking it off the screen

Restart your Device

1. Press and hold either Volume Up or Volume Down and the Side button for a few seconds

2. Drag the slider to the right, then wait 30 seconds for your device to turn off

3. Turn your device back on by pressing and holding the side button until you see the Apple logo

Delete Linked Account

1. Open Keyless Authenticator app

2. Tap on the account you want to delete, and swipe all the way to the left

3. Authenticate to confirm account deletion

Reinstall Keyless Authenticator

1. Touch and hold the Keyless Authenticator app

2. Tap Delete App

3. Tap Delete

App Installation

If you are unable to install the app, please make sure that your smartphone is updated to the latest version of the operating system supported by your device. Keyless authenticator requires:

• iOS version 13.4.1 or newer.

• Android version 6 (API level 23).

At the moment, the Keyless Authenticator app is available only in the European and US App Store and Google Play Store. If your account is associated with a different region, you can change it using the following guides:

Enrollment and Authentication Issues

If you are unable to enroll or authenticate, make sure that:

• The Keyless Authenticator is able to see your face. Your face should be completely contained within the on-screen preview during enrollment and authentication, and should not be covered by your hair, a scarf, or a hat. Make sure that there is enough light in the room for your camera to see your face.\

• Your smartphone is connected to the Internet. Keyless Authenticator requires a reliable Internet connection to authenticate to online services

• You are using a supported operating system and Web browser

If the problem persists, unlink your device and re-add it to your external account.

QR Scanning Issues

If the Keyless Authenticator is unable to scan the QR code, make sure that:

• The camera on the back of your smartphone is facing the QR code.

• The QR code covers the entire square frame on the smartphone screen when the QR code scanner is open

• The smartphone and the QR code are not moving or shaking

• There are no other windows on the screen partially covering the QR code

• You are scanning the QR code using Keyless Authenticator, rather than the smartphone’s default camera app or a different QR scanner

After you have linked an account, you can authenticate using the Keyless App. To authenticate, the service you linked will send a push notification to Keyless Authenticator on your smartphone.

Authentication is simple and fast, with a consistent user experience no matter which service you are authenticating to.

Congratulations, you're in!

Backups allow you to recover your account in case:

• You lose access to your device.

• You reinstall the Keyless app.

To enable the backup functionality, please make sure that you have the most updated Keyless App from the App Store and follow the steps below:

iOS

Make sure that iCloud Drive (iOS) or Google Drive is enabled on your device and you have enough space to perform the backup (at least 1 Mb):

1. Go to Settings - [Your Name] - iCloud - and make sure iCloud Drive is enabled.

2. Open the Keyless app and click the gear icon in the top right corner to go to “Settings”.

3. Check "Enable Backups" and wait a few seconds for the operation to be completed successfully.

Android

To enable the backup functionality, please make sure that you have the most updated Keyless App from Google Play and follow the steps below:

Make sure that you have enough space on Google Drive to perform a backup (at least 1 Mb)

1. Open the Keyless app and click the gear icon in the top right corner to go to “Settings”

2. Check "Enable Backups" and wait a few seconds for the operation to be completed successfully.