Enrollment and Activation

What will the enrollment experience be like for end-users?

Users will begin with the link provided in their enrollment email. Users will be asked to login with their corporate account credentials:

Users login using their existing username/password.

Once successfully signed in with their existing username and password, users can scan a QR code with their mobile authentication device using the Keyless Authenticator app:

Users scan the QR code with their mobile device.

If a user says that they cannot scan the QR code, ask them to verify that they have allowed the app access to the phone’s camera; otherwise they will not be able to scan the code. More information on this process is available in our Account Linking Guide

The user will then be prompted to authenticate by showing htheir face in the Keyless Authenticator application. If successfully authenticated, the following screen will appear. The user is now enrolled and their account is activated.

What if a user tries to re-enroll?

If an existing user tries to re-enroll, Keyless will notify them that they cannot re-enroll, before providing an option to unlink the previous account.

Device already enrolled.

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