# iOS Troubleshooting

This page lists common ways to address enrollment and authentication failure scenarios under iOS. If the Keyless Authenticator is not working as expected, please follow the procedures indicated below. After each procedure, you can try using Keyless Authenticator again to see if the issue you experienced is now resolved.

Always make sure that you are running the latest version of Keyless Authenticator by visiting the [Google Play Store](https://play.google.com/store/apps/details?id=io.keyless.push) on your smartphone.

## Enrollment

**Force-quit Keyless Authenticator**

1. Swipe up from the bottom of the screen and hold
2. Swipe up on the Keyless Authenticator card to flicking it off the screen

{% embed url="<https://youtu.be/DuuPSZsQ5Ok>" %}

**Restart your Device**

1. Press and hold either Volume Up or Volume Down and the Side button for a few seconds
2. Drag the slider to the right, then wait 30 seconds for your device to turn off
3. Turn your device back on by pressing and holding the side button until you see the Apple logo

{% embed url="<https://youtu.be/-9zVJ9G-6t4>" %}

**Reinstall Keyless Authenticator**

1. Touch and hold the Keyless Authenticator app
2. Tap Delete App
3. Tap Delete
4. Reinstall Keyless Authenticator from the [App Store](https://apps.apple.com/us/app/keyless-authenticator/id1494269968)

   [![](https://help.keyless.io/docs/apple.png)](https://apps.apple.com/us/app/keyless-authenticator/id1494269968)

{% embed url="<https://youtu.be/97_5qVpEqlE>" %}

## Authentication

**Force Quit Keyless Authenticator**

1. Swipe up from the bottom of the screen and hold
2. Swipe up on the Keyless Authenticator card to flicking it off the screen

{% embed url="<https://youtu.be/-9zVJ9G-6t4>" %}

**Restart your Device**

1. Press and hold either Volume Up or Volume Down and the Side button for a few seconds
2. Drag the slider to the right, then wait 30 seconds for your device to turn off
3. Turn your device back on by pressing and holding the side button until you see the Apple logo

{% embed url="<https://youtu.be/-9zVJ9G-6t4>" %}

**Delete Linked Account**

1. Open Keyless Authenticator app
2. Tap on the account you want to delete, and swipe all the way to the left
3. Authenticate to confirm account deletion

{% embed url="<https://youtu.be/97_5qVpEqlE>" %}

**Reinstall Keyless Authenticator**

1. Touch and hold the Keyless Authenticator app
2. Tap Delete App
3. Tap Delete
4. Reinstall Keyless Authenticator from the [App Store](https://apps.apple.com/us/app/keyless-authenticator/id1494269968)

   [![](https://help.keyless.io/docs/apple.png)](https://apps.apple.com/us/app/keyless-authenticator/id1494269968)

{% embed url="<https://youtu.be/97_5qVpEqlE>" %}


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```
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```

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