# Android Troubleshooting

This page lists common ways to address enrollment and authentication failure scenarios under Android. If the Keyless Authenticator is not working as expected, please follow the procedures indicated below. After each procedure, you can try using the Keyless Authenticator again to see if the issue you experienced is now resolved.

Always make sure that you are running the latest version of Keyless Authenticator by visiting the Google Play Store on your smartphone.

## Enrollment

**Force Quit Keyless Authenticator**

1. Long-press on the Keyless Authenticator icon, and tap “App info”
2. Tap “Force stop”, and confirm

{% embed url="<https://youtu.be/TgXtnhCgMqE>" %}

**Restart your Device**

1. Long-press the power button located on the side or the back of your device.
2. Tap on “Restart”, if available, or “Power off”
3. If you tapped on “Power off”, wait 30 seconds and then turn your device back on pressing the power button.

{% embed url="<https://youtu.be/EvE1Wumo3MI>" %}

**Reinstall Keyless Authenticator**

Long-press on the Keyless Authenticator icon

1. Tap “App info”
2. Tap “Uninstall”, and confirm
3. Reinstall Keyless Authenticator from the [Google Play store](https://play.google.com/store/apps/details?id=io.keyless.push)

   [![](https://help.keyless.io/docs/google.png)](https://play.google.com/store/apps/details?id=io.keyless.push)

{% embed url="<https://youtu.be/GwmsyYdQBqo>" %}

## Authentication

**Force-quit Keyless Authenticator**

1. Long-press on the Keyless Authenticator icon, and tap “App info”
2. Tap “Force stop”, and confirm

{% embed url="<https://youtu.be/TgXtnhCgMqE>" %}

**Restart your Device**

1. Long-press the power button located on the side or the back of your device.
2. Tap on “Restart”, if available, or “Power off”
3. If you tapped on “Power off”, wait 30 seconds and then turn your device back on pressing the power button.

{% embed url="<https://youtu.be/EvE1Wumo3MI>" %}

**Reinstall Keyless Authenticator**

Long-press on the Keyless Authenticator icon

1. Tap “App info”
2. Tap “Uninstall”, and confirm
3. Reinstall Keyless Authenticator from the [Google Play store](https://play.google.com/store/apps/details?id=io.keyless.push)

   [![](https://help.keyless.io/docs/google.png)](https://play.google.com/store/apps/details?id=io.keyless.push)

{% embed url="<https://youtu.be/GwmsyYdQBqo>" %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.keyless.io/userguide/using-the-mobile-app/troubleshooting/android-troubleshooting.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.