Android Troubleshooting

Keyless Authenticator on Android

This page lists common ways to address enrollment and authentication failure scenarios under Android. If the Keyless Authenticator is not working as expected, please follow the procedures indicated below. After each procedure, you can try using the Keyless Authenticator again to see if the issue you experienced is now resolved.

Always make sure that you are running the latest version of Keyless Authenticator by visiting the Google Play Store on your smartphone.

Enrollment

Force Quit Keyless Authenticator

1. Long-press on the Keyless Authenticator icon, and tap “App info”

2. Tap “Force stop”, and confirm

Restart your Device

1. Long-press the power button located on the side or the back of your device.

2. Tap on “Restart”, if available, or “Power off”

3. If you tapped on “Power off”, wait 30 seconds and then turn your device back on pressing the power button.

Reinstall Keyless Authenticator

Long-press on the Keyless Authenticator icon

1. Tap “App info”

2. Tap “Uninstall”, and confirm

3. Reinstall Keyless Authenticator from the Google Play store

   

Authentication

Force-quit Keyless Authenticator

1. Long-press on the Keyless Authenticator icon, and tap “App info”

2. Tap “Force stop”, and confirm

Restart your Device

1. Long-press the power button located on the side or the back of your device.

2. Tap on “Restart”, if available, or “Power off”

3. If you tapped on “Power off”, wait 30 seconds and then turn your device back on pressing the power button.

Reinstall Keyless Authenticator

Long-press on the Keyless Authenticator icon

1. Tap “App info”

2. Tap “Uninstall”, and confirm

3. Reinstall Keyless Authenticator from the Google Play store